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Rip-Off # 1- The Estimate Game...Some insurance companies want you to believe that the first step in having your vehicle repaired is visiting multiple repair shops to obtain the lowest estimate.Quite simply put, this is not true. No law or moral standard says you must have your vehicle repaired at a "cheaper" repair facility. Would you select a surgeon based on price? Of course not...You would choose a surgeon based on their skill, service, knowledge and reputation. The same is true when it comes to auto collision repair service. Low estimates often leave off important operations necessary to properly restore your vehicle to pre-accident condition, leaving you and your family at the risk of driving an unsafe vehicle.

Rip-Off # 2 - The Direct Repair Program GameMany insurance claims offices or agents will attempt to influence your decision when selecting a repair shop. They often try to refer you to a list of "preferred" shops in your area.  These are called Direct Repair Programs, or DRPs. WHY? Insurance companies with direct repair programs approach some repair shops and in exchange for the shop providing of discounts, use of junkyard and non-original, imitation parts and other cost-cutting techniques, promise to send repair work to the participating shop. The shop would then be present on the insurance company's referral list. Many insurance companies have legal contracts in place with these repair shops. They are legally obligated to follow the insurance company's directions. The repair shops participation in these programs are, in essence, working for the insurance company, not you, the vehicle owner.

Rip-Off # 3 - The "Approved List" Game If you choose a shop that doesn't "participate" in these programs (such as Quality Paint & Body), the insurance agent or claims representative will tell you that your selected shop isn't on their "approved list." They will continue to tell you they don't warranty that shops work and can't guarantee the repairs. Make sure the shop of your choice has a warranty. Here at Quality Paint & Body we offer a lifetime warranty. Don't be intimated by these steering tactics! It is illegal and not in your best interest. Be aware of your rights. Contrary to what you may be told, it is YOUR car and YOU choose who repairs it, not the insurance company.


Avoid Rip Offs

  • Rip-Off # 1: The Estimate Game...
  • Rip-Off # 2: The Direct Repair Program Game
  • Rip-Off # 3: The "Approved List" Game

The Truth About DRP's

  • The DRP (Direct Repair Program) Concept is Flawed
  • It's All About Saving Money
  • DRP Networks Built on Fraud and Deception
  • Consumers Want Freedom to Choose Repair Shops Themselves

After the Accident

  • Accident Checklist
  • Call the police if...
  • Get the other driver's name, address...
  • Record the insurance company name...
  • ...

Insurance Shopping List

  • Does that mean we are not qualified or good enough to perform the repairs to your vehicle?
  • NO!!
  • It means quite the opposite....

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  • “
    "Excellent body shop, after wrecking my 3 week old 2012 Honda Civic I thought the car would never be the same. Once Raul and company finished with it you'd never know how bad it was wrecked. From the moment the tow truck driver arrived at the accident to when I picked my car up the customer service was outstanding. They dealt directly with the insurance company, kept me in the loop about what was going on and the progress of the repairs, and didn't sacrifice the quality of the work by using aftermarket or re-manufactured parts. If you want your car fixed right the first time call Raul and he will get you taken care of. I can't say enough about how pleased I am with the staff at Quality, this was my first and hopefully last major wreck and they made the whole process as painless as it could be."
    Jason Harris
  • “
    "At Quality Paint & Body, customer service and satisfaction are extremely important to us. We make it our number one priority to give our customers personalized attention and unrivalled expertise. We sincerely appreciate when a satisfied customer takes time to correspond via written review. It always feels good to get a "great job" letter. Here are just a few we've received recently:"
    Deborah
  • “
    "Yes, yes, yes definitely use Quality Paint and Body Shop. They were awesome! Our 2007 Nissan Maxima came back better after the accident. The accident smashed-in the rear right side of the car, which Quality repaired and put a custom paint stripe on the sides of the car... not the sticker. My husband asked Raul to check the engine for damages, after which, Raul found multiple engine supports that were broken. He fixed them and the rest is history. It has been refreshing working with a quality company. Our car now moves like a rocket. Thanks Quality for being honest with my husband and I and doing a really great job on our car..... we've decided not to trade it because of your work!"
    Karen
  • “
    "I had an excellent experience with Quality. I was hit by a drunk driver and the insurance company was treating me horribly. Quality was the only bright spot during a horrible time for me. Raul fixed my car perfectly and even put factory parts in when the insurance only paid him for used. Kelly was wonderful and her cheerful voice on the phone made me happy everytime I heard it. They went out of their way to make my life easier. I will recommend Quality to all of my friends and family. Even the tow truck driver who took my car the night of the accident was compassionate and kind."
    Kristin Jones
  • “
    "Quality Pain and Body service is so incredibly awesome."
    Shawn Schoellkopf
  • “
    "Such an outstanding shop! Your office staff is AMAZING,especially the office manager Priscilla!! She went above and beyond her way to help me with my claim. I am a customer for life!"
    Tiffany
  • “
    "My 2 week old truck threw the serpentine belt in my drive way. The dealership used Quality Wrecker Service for warranty work. I want to express my appreciation to Joe Dyer the driver who picked up my vehicle. He was very courteous and took great care of my vehicle even covering the seats before getting in the vehicle. We never want to use a towing company, but it is nice to know there is at least one good one out there. Thanks again, Joe Dyer and Quality."
    Randy Littlejohn
  • “
    "I was involved in a traffic accident a few weeks ago and had never had to deal with an auto body shop before. Thankfully my one and only time was with such a fantastic company! They were completely professional, did a great job fixing my car and really cared about my satisfaction. I highly recommend Quality Paint & Body Shop. Raul and his staff were exceptional to work with! Also, the tow truck driver (I don't have his name) was quite nice too! My insurance adjuster also indicated that he hasn't had complaints about the work this company has done in the past and everyone seems quite pleased. AND...Enterprise was Johnny on the Spot with a rental. Seriously, what I thought was going to be a dreadful experience ended up so easy and my car looks great!"
    Mel
  • “
    "We have utilized Quality service for a number of years and we always get the best possible service. Their prices are below most places and their work is awesome. They quote you a price and that what it's going to be, no surprises in the end and the staff is very personable and friendly. We have recommended them to a lot of our friends and they have been equally satisfied. Thanks, Raul and the gang"
    Trazawell & Rose Franklin
  • “
    "I recently had an accident where my "07 Chevrolet Tahoe had extensive front end damage and was towed from the scene by a different towing company. Quality sent over its own wrecker service immediately and had my vehicle towed to there shop where the insurance company did the estimate the work was perfumed and they also replaced a lost key. The work was impeccable and not only was it exterior damage a professional mechanic was brought in to replace the radiator and condenser which was also damaged. Hands down not only the best body work but service and professionalism as well!!!!"
    Kenyun Jackson
  • “
    "There is a reason why they call this place "Quality paint and body", Quality is their number one agenda. Not only did they make my car look entirely new, they were always cordial and even followed up with me when dealing with the idiot claims adjuster. Having dealt with other body shops in the past, I was surprised to s�e how professional these guys were. Thank You so much Quality Paint and Body! And thanks so much Raul!"
    Hung Nguy�n
  • “
    "My wife did some moderate damage to the rear end of her car backing out of our driveway late May 2017. I did not hesitate to take my vehicle to Quality Paint and Body. They are honest, up front and the work is the best I've seen. The staff is friendly and they help you through the process of insurance claims. The service manager Raul is great. This is the place to go if you want honesty, integrity and Quality work. I recommend Quality Paint and Body to all my friends without reservation. They are the best!"
    John
  • “
    "My 2014 Nissan Altima was repaired at quality. The work done was excellent and the car was in better shape than before the wreck. I would highly recommend Quality paint and body. My thanks to Raul. 5 *****."
    Bill McClead
  • “
    "Quality repaired my car after a wreck several years ago and did an excellent job. They made the process of dealing with insurance and recovering from an accident so smooth and easy. Recently, I noticed some paint fading on the hood that had been repaired after the accident. After six years, they still covered it under warranty, completing the job quickly and in the time promised. I would recommend their service to anyone."
    K. Nance
  • “
    "If you need quality repairs done in your vehicle, Quality Paint & Body is the place to go. Raul, is a total professional who is fully committed to customer satisfaction. My Mercedes was left in "like NEW" condition after the repair. Not only was the damaged removed, my car looked as good as when I bought it off the showroom. No need to take your car anywhere else. Raul and the professionals at Quality paint & body will take care of your vehicle as if it where their own. Raul, 5 star treatment my friend, thank you!"
    Eddie Zuniga
  • “
    "I wrecked my car 2 weeks ago. Ask Mr. Raul Garcia please save my car and did just that thank you Mr Raul Garcia"
    Brenda M.
  • “
    "My son has a 2011 Mustang with a vinyl stripe from front bumper to rear bumper. It continued to crack and peel making his beautiful Mustang look terrible. We took it to Raul at Quality Paint & Body and they removed the vinyl stripe and replaced it with a painted stripe, it looks AMAZING!! Not only do they do beautiful work but they also treat you like family and truly care about the quality of work they deliver. If we are ever in need of paint or body work we will take our cars to Quality Paint & Body!"
    Debbie Propper
  • “
    "II had my vehicle repaired in n the body shop at Quality Paint and Body and the device was excellent. Once they fixed it I couldn't tell where the dent was. It looked owed brand new. Raul provided excellent customer service and was very pleasant and honest about our estimate. The whole staff was pleasant to deal with. Our vehicle was ready sooner than I expected. I would highly recommend them, and will use them for any future auto repairs."
    T. Kizzee
  • “
    "Quality Paint and Body just fixed my Nissan Rogue and did a wonderful job. They delivered the vehicle back to me on my side of town. The young man, Brent, that delivered the vehicle to me was very sweet and very helpful. He should be a spokesman for Quality Paint and Body, he was so positive and proud of the work that was done, and he was right to be. My car is like a whole new car now. Raul helped me with my car, making sure everything got taken care of and he even went through hours of video tape to see what happened to my floor mats and brought them to me at my home. I will definitely use this company again."
    Kim Phillips
  • “
    "First my wife was hit in an accident and her car was towed from the accident scene to Quality Paint and Body. After about a week, we went to pick up her car and it was better than it had been before. The front of the car had been totally replaced and even some other scratches that were there before were fixed. A few months later I took my car there to have the front bumper repaired for cosmetic reasons. I paid a VERY reasonable out of pocket price and was so pleased with the work then. Afterwards, I was in an accident and the new bumper was now totally ruined. I brought it back to Quality again and after another week, I felt like I received a new car. Whether in an accident or not, I will always bring my cars back to Quality. They are professionals that you can trust, even better than the dealership."
    BT
  • “
    "This was my second time using Quality Paint & Body. The service was exceptional as well as the workmanship. Raul and his staff made my experience very easy and pleasant. My car was even ready before I expected and it looked better than the day I bought it. This is a business that practices honesty, integrity, great coustomer service and quality work."
    Lauren Joseph
  • “
    "Had a accident, decided to try Quality Paint & Body, was a little worried with body shops due to a bad experience with Service King ( never ever will I go back there.) So we went to Quality paint & Body, wow!!!! What service!!!! EXCELLENT WORK!!!! Love the results. Thank you Raul, you were so helpful and sweet."
    Hilda Elizarraraz
  • “
    "Awesome customer service. My car was delivered to me at night even though it was after business hours."
    Ricky Vee